In the Lords

Ofwat’s role is to promote competition through a well-functioning market where that will further the interests of customers.

Ofwat keeps under review the use and impact of Parent Company Guarantees (PCGs) in the water business retail market.

While there are a range of market codes in place to protect customers, Ofwat does not specifically prohibit retailers from charging customer

In 2017 Ofwat with KPMG undertook a review of the credit arrangements in the business retail market to establish whether the arrangements cr

Since market opening, Ofwat has published annual reports on the business retail market, including with a focus on customer outcomes and bene

As set out in the Government’s December 2018 Resources and Waste Strategy, we are presently reviewing the arrangements applying to batteries

The Secretary General's speech was the latest of a number of clarion calls he has made for action to address the biodiversity and climate ch

The climate and biodiversity crises are linked, and this Government believes they have to be tackled together.

Since the business retail market opened in 2017, customer awareness and engagement has increased.

In March 2020, Ofwat and the Environment Agency (EA) wrote an open letter to water retailers and wholesalers requesting that they work toget